Product & account access
Forgot your password, need access, or have a question about using the platform after your organization has provisioned you?
Contact us
We are here to help with Pixa SACCO accounts, demos, privacy questions, and security reports. Choose the path that best matches your situation so we can route your request efficiently.
Before you write
- Members and borrowers: for balances, loans, savings, or statements, contact your SACCO or organization's office first. Your administrator uses Pixa SACCO on your behalf; we typically cannot access or change your records without them.
- Signed-in users: for bugs, permissions, or training, contact your organization's Pixa SACCO administrator (often under Settings or Users).
- When emailing us, include your organization name, role (if applicable), and a short summary with steps to reproduce issues.
Sales, demos & billing
Interested in Pixa SACCO for your SACCO, MFI, or group? Ask about plans, trials, onboarding timelines, or invoices.
Email sales
info@pixabits.net
Privacy & data protection
Questions about how we process personal information, subprocessors, or data subject requests where Pixa SACCO acts as controller.
Email privacySecurity disclosure
If you believe you have found a security vulnerability in Pixa SACCO, please report it responsibly. Do not perform testing that could harm production data or availability without written authorization.
Email securityDirect details
- info@pixabits.net
- Phone
- +256 773 278 067
Response times
We aim to acknowledge inbound email within two business days where a contact address is configured. Complex investigations (security, legal, or enterprise procurement) may take longer. Business hours and holidays depend on your deployment region and operator.
Legal terms: see our Terms of Service.